MESTIZA ONLINE insures each and every product during the time it is in transit until it is delivered to your specified delivery address. We will require a signature or a proof of receipt for any merchandise delivered to you. If you have authorized a recipient for delivery purposes (i.e. You order a product as a gift or You order a product on someone's behalf), then we will take it that you accept that evidence of a signature by the authorized recipient of that delivery address is proof of delivery and fulfillment by MESTIZA ONLINE.
DELIVERY and TRACKING YOUR ORDER
Our shipping/logistics partners are JRS and DHL. Please note that we aim to dispatch all accepted orders and have them shipped within the following timeframes: 1] 48-72 hours/ 2-3 working days if Delivery Address is in the Philippines; and, 2] 48-125 hours/ 2-5 working days depending upon Payment Verification by ASIA PAY.
It should also be noted that you will be receiving a Waybill Number to track your orders. This notice will be included in the email that we will send you once your status is changed to “SHIPPED.”
All orders of Mestiza Soap will be inside the regular “brand box” it is packaged with. MESTIZA ONLINE does not guarantee that the “brand box” will be in mint condition upon arrival to the customer. For this reason, we recommend the use of “Double Boxing” which entails additional cost to the customer.
Please take note that there will be NO shipping on Saturdays, Sundays, Holidays and Monsoon Rainy Days.