Status Definition

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• PROCESSING

Your order has been acknowledged. Your payment and our stock availability is being verified.

• PROCESSED

Applicable to PAYPAL transactions - your order has been acknowledged and your payment is being verified.

• RESERVED-OTC

Applicable to Over-The-Counter mode of payment - your order has been reserved and you are instructed with bank deposit details and deadline.

• FOR SHIPPING / FOR SHIPPING-OTC

Your payment has been verified and stock is available. Your order is being prepared for shipping.

• SHIPPED / SHIPPED-OTC

Your order has been picked up by courier and has been assigned a corresponding waybill number.

•  FULFILLED

              Your order has been delivered and received at your delivery address.

• FAILED

Your transaction failed due to bank and/or payment portal decline.

• CANCELLED / CANCELLED-OTC

Your transaction has been cancelled due to your voluntary action, incomplete transaction details or unfulfilled over-the-counter payments.

• VOIDED

Your transaction has been voided due to ordered item/s NOT available.              

FOR REFUND / FOR REFUND-CC

Your transaction will be processed for refund if payment has been accepted and if it can no longer be voided due to stock unavailability and/or failure to comply in Submission of additional documents to verify payment as requested by MESTIZA ONLINE.

• FOR PARTIAL REFUND

Applicable to multiple items ordered in one transaction.  Your transaction will be processed for partial refund if payment has been accepted but an item or some items in your order is/are NOT available.

REFUNDED

Your refund has been completed via credit card refund, bank deposit or MESTIZA ONLINE credit voucher.